Frequently Asked Questions
How can i place an order?
Click. Add to cart. Checkout. Done.
If you get stuck, our customer support will walk you through it.
Can I get express delivery?
All our deliveries are express.
What are the delivery charges?
Free shipping for prepaid orders. ₹250 COD charge applies for cash on delivery orders.
Where do you deliver?
We deliver anywhere in India.
Can I pick up the order myself?
No. We deliver straight to your doorstep.
When will my order arrive?
Within 5–7 working days. You’ll get a tracking link on email and WhatsApp once it leaves our warehouse.
Why is my order taking longer?
Could be a courier delay, stock check, payment issue, or a public holiday in between. Hit up our support team and they’ll tell you exactly what’s up. IMPORTANT: Once it’s in the courier’s hands, they’re the ones steering the ship. For courier-related queries, please contact the logistics service directly.
How do I return?
You can request a return for a gift card within 3 days of receiving the product. To start, visit the Exchange / Gift Card Portal in the website footer. View our full return and gift card policy [here].
Do you do exchanges?
We do not process direct exchanges. Return it for a gift card and grab another pair you love.
How long does a return take?
Returns are picked up within 24–48 hours. Gift card lands in your inbox after a quick quality check.
Are ikoho shoes unisex?
Currently, all our products follow standard men’s footwear sizing.
How do I pick my size?
Refer to the size chart on each product page.
What are ikoho shoes made of?
Our shoes are crafted from premium leather/vegan leather, featuring breathable lining, durable TPR soles, and memory foam insoles for all-day comfort.
How do I care for my shoes?
Please check the care instructions on each product page.
Do you make custom shoes?
Not yet.
Do your products come with a warranty?
No product warranties. Every pair is built to last.
What payment methods do you accept?
Cards, net banking, UPI, Cash on Delivery — all good.
How do I contact customer service?
Email us at hello@ikoho.in.
What are your customer service hours?
Monday to friday, 10:00 am to 6:00 pm ist, excluding public holidays.
Why you so quiet? What’s on your mind?
