Our 3 days Return via Gift Card policy gives you the option to return items purchased from the website within 3 days of receival of the item only in case of size issues.
Returns via Gift card are accepted only in cases where the size received is either too big or too small.
While placing a return via gift card request, please share a clear photo of yourself wearing the shoes, visibly showing the fit issue (too loose or too tight).
Other Details:
A ₹199 return handling fee per order applies and will be collected from total gift card amount. Shipping & COD charges are non-refundable.
The product must:
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Have all original hang tags and accessories intact
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Be unused and uncreased
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Not show any signs of wear, damage, alteration, usage
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Be returned with the original packaging intact
Any other reason except for size issues will not be approved.
Gift Card Details
- Issued once the return is accepted and the returned product passes our Quality Check.
- Shared via email within 1-2 working days of the product reaching our warehouse.
- Valid for 6 months from the date of issue.
- Non-refundable and redeemable only on www.ikoho.in
Note: Orders placed using a gift card are final and non-returnable. We do not offer returns/exchanges on gift card purchases.
A return for gift card issuance is permitted only once per order.
Reverse Pick-Up
- Reverse pick-up is scheduled within 24–48 working hours after your return request is approved.
- Three reverse pick-up attempts will be made. If unsuccessful, you can self-ship the item to our warehouse and share the tracking ID. We can also re-book the return pickup for you upon your request.
- If reverse pick-up is not available on your pin code, self-shipping is required.
Quality Check Guidelines
We won’t be able to process returns if:
- Return is initiated after 3 days of delivery
- Any other reason except for size issues
- Tags are missing or detached
- Product shows signs of wear, damage, or misuse
- Marked as non-returnable or final sale on the product page
Manufacturing Defect Claims
For any manufacturing defect concerns, a clear unboxing video is mandatory. The video must show the package being opened and the product condition from the start.
Please email the video along with your order details to hello@ikoho.in within 24 hours of product receival. Only after verification will we be able to proceed with further action.
Need Help?
Email us at hello@ikoho.in with your name and order ID.
We respond Mon–Sat (10 AM – 6 PM).
Instagram DMs are not monitored for support.
Logistics Service T&C:
Once your exchange is processed and acknowledged by us, our reverse-logistics partners may get in touch with you in order to collect the purchased products from you. Please note that the reverse pickup timelines, and prompt communications between the customer and the logistics are 100% responsibility of the reverse logistics partners. Damage of package in transit/when it's delivered or lost parcels is solely the logistics responsibility.
We reserve the right to reject the exchange/return request for a product if it does not satisfy the aforementioned conditions. All return requests are subject to review and approval by our team. Ikoho reserves the right to make the final decision on all exchange/return claims.
APPLICABILITY OF POLICY
By agreeing to use the IKOHO Return Portal and/or initiating a return request for purchase of Product(s) on the Portal, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on ikoho.in.
Please note that we may from time to time change the terms of the policy that govern your return of an order for products on ikoho.in. Every time you wish to use the portal, please check the policy to ensure you understand the terms and conditions that apply at that time.
TERMS & CONDITIONS
All our products are 100% handmade. Kindly ignore the minor inconsistencies that may or may not occur.
Ikoho does not guarantee, represent, or warrant that the products offered through our website will meet your expectations in terms of quality, durability, or performance. All products are provided "as is" and "as available," without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
We shall not be held responsible for any damage/loss done by the transporter/logistics at any time. In case of any courier related queries, we would urge you to please directly contact the logistics service.
