Return Policy

We no longer offer product exchanges. Only returns are accepted, and refunds are issued in the form of a gift card.

Gift Card Details

  • Issued only after the returned product passes our Quality Check.
  • Shared via email within 1-2 working days of the product reaching our warehouse.
  • Valid for 6 months from the date of issue.
  • Non-refundable and redeemable only on www.ikoho.in
  • To request a return, visit our Exchange Portal and submit your order number & email ID

Note: Orders placed using a gift card are final and non-returnable. We do not offer returns/exchanges on gift card purchases.

Reverse Pick-Up

  •  Reverse pick-up is scheduled within 24–48 working hours after your return request is approved.
  • Two attempts will be made. If unsuccessful, you must self-ship the item to our warehouse.
  • If reverse pick-up is not available in your pincode, self-shipping is required.


Quality Check Guidelines

Returns will only be accepted if the product:

  • Is unused, unworn, and in resalable condition
  • Has all tags, labels, and packaging intact
  • Is not damaged, altered, or emitting odor/perfume
  • Is sent back with the original box

We won’t be able to process returns if:

  • Return is initiated after 3 days of delivery
  • Tags are missing or detached
  • Product shows signs of wear, damage, or misuse
  • Marked as non-returnable or final sale on the product page


Cancellations

COD orders can be cancelled only if not yet dispatched
Prepaid orders are final and non-cancellable


Need Help?

Email us at hello@ikoho.in with your name and order ID.
We respond within 24 working hours, Mon–Sat (11 AM – 7 PM).
Instagram DMs are not monitored for support.

Logistics Service T&C: 
Exchange pickup of products are facilitated through our reverse-logistics partners. Once your exchange is processed and acknowledged by us, our reverse-logistics partners may get in touch with you in order to collect the purchased products from you. Please note that the reverse pickup timelines, and prompt communications between the customer and the logistics are 100% responsibility of the reverse logistics partners. Damage of package in transit/when it's delivered or lost parcels is solely the logistics responsibility.

We reserve the right to reject the exchange/return request for a product if it does not satisfy the aforementioned conditions. All return requests are subject to review and approval by our team. Ikoho reserves the right to make the final decision on all exchange/return claims.

APPLICABILITY OF POLICY
By agreeing to use the IKOHO Return Portal and/or initiating a return request for purchase of Product(s) on the Portal, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on ikoho.in.

Please note that we may from time to time change the terms of the policy that govern your exchanger of an order for products on ikoho.in. Every time you wish to use the portal, please check the policy to ensure you understand the terms and conditions that apply at that time. 


TERMS & CONDITIONS
All our products are 100% handmade. Kindly ignore the minor inconsistencies that may or may not occur.
Ikoho does not guarantee, represent, or warrant that the products offered through our website will meet your expectations in terms of quality, durability, or performance. All products are provided "as is" and "as available," without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
We shall not be held responsible for any damage/loss done by the transporter/logistics at any time. In case of any courier related queries, we would urge you to please directly contact the logistics service.Â