Exchange Policy

APPLICABILITY OF POLICY
By agreeing to use the IKOHO Exchanges Portal and/or initiating an exchange request for purchase of Product(s) on the Portal, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on ikoho.in.

Please note that we may from time to time change the terms of the policy that govern your exchanger of an order for products on ikoho.in. Every time you wish to use the portal, please check the policy to ensure you understand the terms and conditions that apply at that time.

Please get in touch with us in case of any size queries before placing an order. Please keep in mind that non-sneaker sizes are vastly different from sneaker sizes, i.e. our UK 7 may not fit the same as a UK 7 sneaker. 

​​We offer exchanges within 3 days from the date of delivery.

Once your query has been accepted by our team, a notification will be sent to your registered email and your order will be picked up by our logistics partner within 24-48 working hours.

  1. Pick-up will be attempted twice. If the courier partner is unable to pick up the shipment, you will have to send the shipment back to the warehouse address. Reverse pick-up is subject to the availability of the service in your area pincode. If there are no courier services available in your pincode, we will not be able to pick up your shipment and you will have to self-ship it to us. 
  2. Please note that once your order has been received at the warehouse, it will go through a Quality Check and once approved, your exchange/return query will be processed further.
  3. Estimated delivery of all exchange/return queries fall between 7-10 working days after the pickup from your address.
  4. For all return orders, refunds will be issued in the form of a Gift Card once QC on the product has been approved. Once your order has been received at the warehouse, it will go through a Quality Check and once approved you will receive the gift card in your registered email within 7 to 10 working days. They can be availed at your next purchase and will be shared on your registered email address. 
  5. Please note that we do not offer Refunds under any circumstances. 
  6. Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, we unfortunately won't be able to proceed with your query. In such a case, we can only ship the product back to you at your own cost.
  7. In case of any issues, please email us with your name and order ID on contact@ikoho.in. We are available Monday-Saturday between 11:00 AM - 7:00 PM. All pending queries will be solved on priority within 24 hours (working days only).
  8. Cancellation of orders are only permitted on COD orders which will be possible IF AND ONLY the order has not been dispatched from our warehouse. All prepaid orders are final. We do not offer any cancellations and refunds. Gift cards issued are equivalent to the selling/MRP amount, which can be used within 6 months. Gift cards are non-refundable; and are only redeemable at online store (www.ikoho.in). Shipping charges (if any) are non-refundable.

Please Note:

1. Please refer to our size chart before placing an order. All footwear listed under the Men’s category is sized according to standard men’s footwear sizing. Our Men's size chart applies to Men's feet measurements only. Please note that these sizes are specific to men’s feet. If women wish to place an order from our Men's section, please be aware that the men's size chart may not apply to them.

2. For customers purchasing the smallest available size or the largest available size, we are unfortunately unable to issue an exchange smaller or larger than the sizes respectively, due to unavailability of a size smaller than 6 and a size larger than 11/12 ( whichever is the largest for that particular product). 


Exchange of Products:

  • You may initiate the request of an exchange of a product if the Item is Damaged, Issues with Quality, Changed my Mind, Looks Different in Person, Ordered Multiple Items, Other Reasons, My size is not available, Size too big, Size too small.
  • You may exchange the product for the same size, a different size, or a different product. 
  • Please note that if you exchange a pair for the same product and the price has changed, the difference will not be issued as a gift card. However, if you choose to exchange for a completely different product, the price difference will be granted as a gift card or payable by you (whichever is applicable).
  • Any price difference will either be payable by you  via a payment email via which your can make the payment. In case of a git card, the gift card will reach you via email. Alternatively, you can opt for a gift card.


You can exchange the product purchased from us provided it satisfies below mandatory conditions:

  • Items must be in their unmarked, unused, original condition and include all original labels attached and in original packaging. 
  • The bring tag MUST be intact and attached to the pairs. If brand tag is not intact, we will not be able to process your query. 
  • The product has not been worn, cleaned or tampered with by you.
  • The brand tags, original packaging material, accompanying accessories are intact and not altered, damaged or discarded by you.
  • The product is not altered by you.
  • There is no foul odor, perfume, stains, dents, scratches, cuts, creases, tears or damage on the product.
  • Products returned should be in unused, undamaged and in a re saleable condition.
  • We are satisfied that the product has not been rendered defective or unusable.

We won't be able to issue an exchange if:

  • Product is returned without a box or in a damaged box
  • Brand tag is not intact and attached to the product/s.
  • Product is returned after 3 days
  • Product is used, worn or damaged as per the aforementioned conditions.
  • No exchanges on certain items marked as Sale items. This will be mentioned in the description of such products.

In order to exchange your pair, please place an exchange request on the Exchange Portal of our website, with your order number and email ID. 

Logistics Service T&C: 
Exchange pickup of products are facilitated through our reverse-logistics partners. Once your exchange is processed and acknowledged by us, our reverse-logistics partners may get in touch with you in order to collect the purchased products from you. Please note that the reverse pickup timelines, and prompt communications between the customer and the logistics are 100% responsibility of the reverse logistics partners. Damage of package in transit/when it's delivered or lost parcels is solely the logistics responsibility.

We reserve the right to reject the exchange/return request for a product if it does not satisfy the aforementioned conditions. All return requests are subject to review and approval by our team. Ikoho reserves the right to make the final decision on all exchange/return claims.

Customer Support:
Any queries or concerns may be directed by you to our customer support team who can be contacted at contact@ikoho.in.

Our work timings are Monday to Saturday, 11:00 AM to 7:00 PM


RETURNS:
We do not accept returns.

CANCELLATIONS:

We do not accept cancellations.


TERMS & CONDITIONS
All our products are 100% handmade. Kindly ignore the minor inconsistencies that may or may not occur.
Ikoho does not guarantee, represent, or warrant that the products offered through our website will meet your expectations in terms of quality, durability, or performance. All products are provided "as is" and "as available," without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
We shall not be held responsible for any damage/loss done by the transporter/logistics at any time. In case of any courier related queries, we would urge you to please directly contact the logistics service.Â